Atmos Energy is putting out a warning to customers in the Kentucky service area, as they have been made aware of a scam going around.
Atmos Energy encourages all their customers to be on guard against any suspicious websites and phone calls. Officials remind that Atmos Energy will never ask for payment using prepaid debit cards, gift cards, cryptocurrency, or unauthorized third-party payment or mobile application. Unless there is an emergency, Atmos Energy employees will not call before 7 a.m. or after 6 p.m. Central time.
Customers who suspect fraud or who feel threatened during contact with a scammer should contact local law enforcement authorities and Atmos Energy Customer Service at 888-286-6700, Monday through Friday between 7 a.m. and 6 p.m. Central time.
Manager of Public Affairs Kay Coomes says, “In addition to online and telephone scams, beware of impostors demanding payment at your door. Always ask for an employee’s identification badge which displays name, photograph, and Atmos Energy logo. Our employees will not collect payments in person. If you suspect an impostor, call our customer service number at 888.286.6700 to verify the employee’s identity and contact local authorities.”